Return & Refund Policy (International)

14-day returns worldwide. You may return items within 14 days of delivery: unused (indoor try-on only), with tags and original packaging.

How to return. Email care@pegia.com with your order number. We will confirm receipt immediately and email you a prepaid DHL return label — returns are handled at our centre in Türkiye and the label covers all customs formalities. Please do not ship with your own carrier and do not send goods to any US address — returns are accepted only via the DHL label. Hand the parcel to DHL within 14 days of telling us.

Return cost. The direct cost of returning the goods is USD 35, deducted from your refund when you use our DHL label. This cost is communicated before you order. Returns of defective, damaged or incorrectly delivered items are always free.

Condition and diminished value. You may inspect the goods as you would in a shop; handling beyond that (including wearing sheepskin footwear outdoors) may reduce the refund.

Refunds. To the original payment method within 14 days of receiving the return (or proof of dispatch). Our prices are Delivered Duty Paid, so no import charges are re-billed to you.

Your statutory rights by country (in addition to the above). South Korea: you may withdraw within 7 days of delivery; this right cannot be excluded; defect claims extend up to 3 months. Japan: the return conditions displayed here and on product pages constitute our special return provisions (henpin tokuyaku); defective items are always replaced or refunded at our cost. Australia / New Zealand: our change-of-mind policy is in addition to consumer guarantees that cannot be excluded — for faulty goods you are entitled to repair, replacement or refund (in Australia, your choice of refund or replacement for a major failure). Canada: full pre-purchase disclosure and an order copy are provided; where provincial law applies, refunds follow it (within 15 days). Singapore: the “lemon law” presumption applies to defects arising within 6 months.

Exchanges. Please note that we are unable to offer direct exchanges. If you would like a different size or colour, return your item for a refund following the process above and place a new order for the item you would like.