FAQS
Here you can find the answers to our most common questions. If you can’t find the answer that you are looking for, get in contact with our customer service and we will try and help you in the best possible way.
ORDER & RETURN
How long is the delivery time?
Delivery speed depends on the destination. Delivery will be dispatched from our warehouse within the next working day of placing the order, without extraordinary circumstances.
Where is my order?
You can track the journey of your order using the tracking number provided in your dispatch email. If you think something is wrong, please do not hesitate to contact us. So we can immediately report it to the relevant team.
How do I return an item?
We currently offer free returns for up to 30 days in the UK. For returns, please log in to your account and create a return request from the order page. Shortly after we receive your return request, we will confirm your request and send you a shipping label. Please check the additional information on the product page before requesting a return.
Can I make changes to an order that has just been concluded?
It is not possible to make changes to a concluded order or to incorporate several orders in one single consignment.
When will I receive my refund?
Returns can take up to 7 days to process once we have received it.
PRODUCTS & MATERIALS
What are the wonders of natural sheepskin?
Sheepskin has natural wool that does not sweat and warms you in winter. Thanks to its extraordinary breathability, sheepskin regulates your body temperature and protects you from bacteria and microbes. The lanolin substance naturally found in wool is good for your skin. Sheepskin absorbs static electricity caused by friction and neutralises the negative electricity generated in your body. This helps relieve tension in your body and makes you feel calmer. Thanks to the comfort of sheepskin, you can be dynamic, energetic and happy all day long with the feeling of walking on clouds.
Do Pegia products have waterproof features?
Pegia products are produced with natural sheepskin that will keep you warm and cosy in cold weather. However, sheepskin products are not guaranteed to be completely waterproof.
How should I decide on the size of Pegia products?
When you first use sheepskin products, you might think you have a size problem. Due to its natural structure, sheepskin products should be tried for a certain period to adapt to your feet. As a result of this usage, natural sheepskins will take the exact shape of your foot. Please check the size guide for the correct fit.
If you have an issue or question that requires immediate assistance, you can click the button to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you!